FAQ | HOLZ-HANDWERK

Admission requirements

Travel and services on-site

During HOLZ-HANDWERK there may be delays in travelling to the event due to the expected high volume of visitors. If you would like to travel by car, you must therefore expect longer arrival and departure times and a restricted number of available parking spaces. To ensure a comfortable and worry-free trip to HOLZ-HANDWERK, we therefore recommend the following good-value alternative travel options. More information

I will travel to the event from abroad or from another region. Am I subject to quarantine?

Your health and safety as well as the health and safety of everyone involved is always our top priority. We therefore kindly ask you to inform yourself about the current general entry regulations or quarantine regulations before your arrival, especially if you are entering from a risk area. If you have had contact with COVID-19 cases in the last 14 days before your visit or if you yourself have symptoms of a viral infection (dry cough, fever, feeling sick), please stay at home.
Which countries and regions are currently considered risk areas can be found on the homepage of the Robert-Koch-Institute: https://www.rki.de/DE/Content/InfAZ/N/Neuartiges_Coronavirus/Risikogebiete_neu.html

What address shall I enter in my navigation system?

You can simply enter "Nürnberg". The dynamic traffic guidance system will guide you on the quickest way to a vacant parking space. Alternatively, please use the following address:"Karl-Schönleben-Strasse, 90471 Nürnberg" or the special destination "Messe".

Where can I find parking spaces? How much do these cost? Are there disabled parking spaces?

There are enough parking spaces on-site. Our parking guidance system guides you to the vacant parking spaces; the daily charge is EUR 10 during HOLZ-HANDWERK. Parking spaces for disabled people are located near the entrances.

Are there pitches for caravans?

Within walking distance of the exhibition centre, there is a camp site, at which exhibition visitors who come with a caravan can rent pitches. No caravans can be parked on the site of the exhibition centre Nuremberg itself.

Is there a shuttle service from the airport/Nuremberg Central Station to the exhibition centre?

No because you can reach the exhibition venue quickly and easily both from the Central Station and from the airport with public transport. You can find further information on this in our travel tips.

Are there lockers at the exhibition venue?

Yes, there are lockers in the Mitte, West and Ost entrance areas. Use of these is free of charge. The coin that you have to insert to lock the lockers serves as a deposit and will be returned.

You can also leave your property and items of luggage in the cloakroom for no charge at any time.

Can I use WiFi at the exhibition venue?

As a visitor of HOLZ-HANDWERK, you are online throughout the exhibition venue.

Whom should I contact if I have lost something?

Please contact our colleagues from Helpdesk Facility Management. The Helpdesk Facility Management can be found in the Operation Center in the entrance area of Eingang Mitte.

Can I buy something at HOLZ-HANDWERK?

No, there are no direct sales.

Services for persons with handicap

How to travel barrier-free?

Barrier-free access by public transport and rail

You can get from the main station to the exhibition centre in about 8 minutes by underground. All underground stations are at least equipped with a lift that goes directly from platform level.

Information for subway, bus, tram
Information for S-Bahn
Service-Telefon VGN: T +49 91 12 70 75-0
Mobility Service Centre
Service-Telefon: T +49 18 06 51 25 12

By plane

The Albrecht Dürer Airport has had it as a major objective to enable people with disabilities to travel completely without barriers. All services at the airport at a glance:

Barrier-free travel
T +49 91 19 37 00
E-Mail: information@airport-nuernberg.de

Taxi station

Nuremberg has some transport services with specially equipped vehicles. For enquiries, please call Nuremberg's central taxi station directly: T +49 91 11 94 10

Which services provides the exhibition center?

Parking at the exhibition centre

By displaying a valid disabled parking permit, you can park for free near the entrance to our VIP car park
Overview map

Lifts

Our entire fairground is accessible. Facilities at higher levels can be easily reached via our lifts.

Operation Center: First aid and medical support, police

In our Operation Centre near the central entrance, you will find a first aid station run by the BRK (Bavarian Red Cross), police and freely accessible bathroom facilities.
In the event of an emergency at the exhibition centre, our SecurityControlUnit is available to help. Emergency number: T +49 9 11 86 06-70 00

Restrooms

Washrooms and toilets are located at the Central (Operation Centre), East and West entrances, in all service areas between the halls and at NCC East. The wheelchair-accessible sanitary facilities on the exhibition grounds are freely available.

Free wheelchair hire

You have the option of borrowing a wheelchair for your visit from BRK.

Normal wheelchair, free on presentation of ID card
Electric wheelchair, 1st day € 100.00, each additional day € 50.00.

Please contact the BRK at least 14 days before visit. For more short-notice enquiries, please telephone BRK directly.
E-Mail: messe@kvnuernberg-stadt.brk.de
T +49 9 11 86 06-62 09

Handover location at the exhibition centre can be agreed with BRK on a case-by-case basis.

Telephone numbers for BRK at the exhibition centre

Depending on the event, BRK will be present at the following stations:
Operation Center: T +49 9 11 86 06-61 56
NCC West: T +49 9 11 86 06-67 56
NCC Ost: T +49 9 11 86 06-69 56
Frankenhalle: T +49 9 11 86 06-63 56

Visiting with accompanying persons

If you are dependent on an accompanying person during your visit to the exhibition, he/she is entitled to free admission upon presentation of your disabled pass.

Guide dogs

Guide dogs are of course allowed.

Exhibitors & products

Tickets

How do I get an entrance ticket for HOLZ-HANDWERK?

Tickets are sold exclusively online. Register in our TicketShop and purchase your entrance ticket in advance.

Tickets cannot be purchased on-site.

In many countries, the international representatives of NürnbergMesse are available for ticket sales, as well as for the provision of information about visas.

I have lost my ticket. What can I do?

In your confirmation e-mail, you can find a link which you can use to print out your ticket again.

Can I use the public transport in Nuremberg with my exhibition ticket?

Visitor tickets and exhibitor passes obtained in advance are automatically allocated a free VGN (Greater Nuremberg Area Transport Authority) combined ticket enabling you to use all public transport in the Nuremberg/Führt/Stein area free of charge. Simply print out your ticket before you start your trip and take it with you along with your photo ID. Please note: tickets purchased on site do not include free travel on public transport.

What will happen with the ticket I purchased if the event cannot take place due to a new lockdown?

If the event is cancelled due to official orders, your ticket will remain valid for the following edition of the event. Should the date of the next edition not suit you, you can cancel your ticket order in writing to besucherservice@nuernbergmesse.de ( send enquiry) and your money will be refunded.

Even though the event will be taking place as planned, I have for personal reasons decided not to attend. Can I cancel my purchased ticket and get my money back?

If the event takes place as planned, NürnbergMesse GmbH thereby fulfils and renders the service you have purchased. A cancellation and reimbursement of the ticket price will not be possible in this case – as stipulated in our Terms of Use.

When I ordered my admission ticket, I had to choose a specific day. But now I would like to change the date. Is that possible?

Yes, you can change the validity date of your ticket after an order has been completed. To do so, please go back to our online TicketShop and log into your account again using the "Log in" button in the upper right-hand corner. Then click on "Profile" and "Your orders". Then click on the order (order number) that you want to change. In the order summary you will now find the option "Change ticket and profile data". You will be guided through the registration process again and can select the new date for your ticket. Please complete the rest of the process and click on "Confirm changes". You will then receive the new ticket by e-mail. Please note that the old ticket automatically loses its validity by this change.